Gamification
Doesn't feel like work if you're having fun! Gamification does exactly that for agent productivity. Seize the Market has gamified the activities that agents used to dread and turned it into fun! Since then we've seen dramatic transformations!
Before Gamification:
- Agents did not do the activities that were required
- Constant battle to get it done
- Frustration from team leaders (rainmakers) and agents
After Gamification:
- Agents look forward to performing activities
- Agent feel rewarded and acknowledged for their efforts
- Team leaders (rainmakers) no longer have to "pull teeth" to get things done
Another way Seize the Market helps you work smarter not harder! =)